Skills

UX Research

Interaction Design

User/Usability Testing

UX/UI Design

Illustration

Research Methods

User/Usability Test

Questionnaires

Interview

Tools

ProtoPie

Figma

Adobe Illustrator

Time

Feb - July 2024

Food Waste

Food Waste

Every year, tons of edible vegetables are discarded simply because they look imperfect. Many consumers overlook these “ugly” veggies, unaware that appearance-based waste has become an environmental issue.

50M Tonnes

thrown away each year for not meeting appearance standards

1/3

of Europe’s fruit & veg are rejected annually just for appearance

40~50%

of fruits & vegetables are lost or wasted globally

10%

of global greenhouse gas emissions come from food waste

Challenge

Challenge

Many consumers hesitate to buy “ugly” vegetables because they look unappealing, don’t know why they grow that way, or aren’t sure how to cook them. The challenge is to create an emotional connection and make these veggies feel worth saving.

Don't buy

these veggies

Make users

feel attached

Don't know

their stories

Tell their interesting story

Don't know

how to cook it

Provide

cooking ideas

Don't buy these veggies

Make users feel attached

Don't know their stories

Tell their
interesting story

Don't know how to cook it

Provide cooking ideas

Process

Process

Research

Research

Explored users’ grocery shopping habits and identified key pain points related to ugly veggie

Design

Design

Developed user flows and designed features for interaction engagement and storytelling

Prototyping

Prototyping

Built a working prototype integrating the design concept with interactive elements

Testing

Testing

Conducted user tests to evaluate usability and emotional response

Iteration

Iteration

Refined the prototype and strategy based on user feedback and insights

Research

Research

Target User

Target User

Persona

Persona

Interview

Interview

30

people

16-40

years old

on-site

location

Insight

Concerned about looks

Concerned about looks

Make users

feel attached

Make users feel attached

Doubt about quality

Doubt about quality

Tell their story

Tell their story

Unsure how to cook

Unsure how to cook

Give easy recipe ideas

Give easy recipe ideas

Design

Design

Mix Reality + Real Object = Veggie Hunter

Mix Reality + Real Object
= Veggie Hunter

Using MR to create emotional connection and awareness through storytelling.

Mix Reality

Real Object

Mix Reality

Real Object

The Object: Carrot, Paprika and Apple

The Object: Carrot, Paprika and Apple

Carrot

Unique shape

Silly Carrot

Unique Shapes

Paprika

Vibrant color

Cheerful
Paprika

Vibrant Colors

Apple

Spots & Scars

Bold Apple

Scars & Spots

Carrot

Unique shape

Paprika

Vibrant color

Apple

Spots & Scars

Carrot

Unique shape

Paprika

Vibrant color

Apple

Spots & Scars

Silly Carrot

Unique Shapes

Cheerful
Paprika

Vibrant Colors

Bold Apple

Scars & Spots

Character

Character

To build emotional connection with users, I created a main character "Silly Carrot", inspired by real imperfect produce. Two additional characters were developed as extensions of this idea, helping make ugly veggies feel more approachable and worth bringing home.

To build emotional connection with users, I created a main character "Silly Carrot", inspired by real imperfect produce. Two additional characters were developed as extensions of this idea, helping make ugly veggies feel more approachable and worth bringing home.

User Journey

User Journey

User Flow

User Flow

Design Element

Design Element

Veggie Avatar Customization

Veggie Avatar Customization

Customize Your Veggie Friends: Carrot, Apple & Paprika

Website

Website

Klick the video to see more

Klick the video to see more

How It Works

How It Works

From scanning a real vegetable to discovering its character, story, and cooking ideas.

Onboarding

Onboarding

This section gives a quick preview of the Veggie Hunter experience. From scanning the veggie and meeting its MR character, to hearing its story, decorating it, and sharing it on social media.

This section gives a quick preview of the Veggie Hunter experience. From scanning the veggie and meeting its MR character, to hearing its story, decorating it, and sharing it on social media.

Hunt for Ugly Veggie

Hunt for Ugly Veggie

This MR interaction mirrors real shopping behavior. The sticker on the vegetable acts as the recognisable trigger, and collecting its MR character with a hand gesture represents picking up the item and placing it into a shopping basket.

This MR interaction mirrors real shopping behavior. The sticker on the vegetable acts as the recognisable trigger, and collecting its MR character with a hand gesture represents picking up the item and placing it into a shopping basket.

What's in My Basket

What's in My Basket

After collecting a veggie, the character appears in this basket. Characters that haven’t been collected yet remain hidden and are replaced with a simple hint to guide the user.

After collecting a veggie, the character appears in this basket. Characters that haven’t been collected yet remain hidden and are replaced with a simple hint to guide the user.

Stories from Ugly Veggie

Stories from Ugly Veggie

Based on user testing, the veggie stories were designed in a vertical format, explaining why each imperfect veggie looks the way it does and how it can be cooked. This helps users understand the origins of their “ugly” appearance and appreciate their value.

Based on user testing, the veggie stories were designed in a vertical format, explaining why each imperfect veggie looks the way it does and how it can be cooked. This helps users understand the origins of their “ugly” appearance and appreciate their value.

The Dressing Room

The Dressing Room

Create a unique look for your veggie and share it with friends.

Create a unique look for your veggie and share it with friends.

Result

Result

15

people

15-28

years old

on-site/online

location

System Usability Scale (SUS) : Rated “Excellent”

System Usability Scale (SUS) : Rated “Excellent”

User Test

User Test

After interacting with the MR experience, participants became more open to purchasing imperfect produce.

After interacting with the MR experience, participants became more open to purchasing imperfect produce.

Chris | 23

Chris | 23

“I like the design style! it’s really interesting to read how the veggies get these forms.”

“I like the design style! it’s really interesting to read how the veggies get these forms.”

“I liked the visual appearance and it felt playful.”

“I liked the visual appearance and it felt playful.”

Paula | 25

Paula | 25

Philipp | 27

Philipp | 27

"Cute! It will increase my groceries shopping experience.
It's educational."

"Cute! It will increase my groceries shopping experience.
It's educational."

Reflection

Reflection

Through this project, I strengthened my skills in UX research, UI design, storytelling, and agile collaboration. From designing the interaction to validating it through user testing, I gained a deeper understanding of how meaningful product–user connection can influence behavior and engagement.

One area I hope to improve is cross-functional collaboration, particularly prioritizing tasks earlier with engineers to ensure a more efficient and holistic development process.

Our team was later invited to present this project at World Usability Day 2024 at Team23, which offered a meaningful opportunity to share our design process and key learnings with a broader audience.

Rachel Tu

racheltudesign@gmail.com

© 2025 Rachel Tu